Terms of service
Here is the professional English translation of your Terms of Service, tailored for an e-commerce environment (Shopify standards) and legal clarity.
TERMS OF SERVICE
OVERVIEW Welcome to Plara Hydrogel! The terms “we”, “us” and “our” refer to Plara Hydrogel. Plara Hydrogel operates this shop and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a carefully curated shopping experience (“Services”). Plara Hydrogel is powered by Shopify, which enables us to provide the Services to you. The following terms and conditions, along with any policies referenced herein (hereinafter “Terms of Service” or “Terms”), describe your rights and obligations when using the Services. Please read these Terms of Service carefully as they contain important information about your rights and cover areas such as warranty disclaimers and limitation of liability. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and that you have given consent for any of your minor family members to use the Services on a device you own, purchase, or manage. To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information such as email address, billing data, payment information, and shipping information. You represent and warrant that all information you provide to our store is accurate, current, and complete, and that you possess all rights necessary to provide such information. You are solely responsible for maintaining the security of your account and for all credentials related to account activity. You may not transfer, sell, assign, or license the use of your account to any other person.
SECTION 2 – OUR PRODUCTS
We have made every effort to provide a fair representation of the products and services offered in our online stores. However, please note that the colors and appearance of products may vary from those visible on your computer screen due to the type of device you use for access, as well as the device's settings and configuration. We do not guarantee that the appearance and quality of any products or services purchased by you will meet your expectations or be the same as presented or shared in our online stores. All product descriptions are subject to change at any time and at our sole discretion, without prior notice. We reserve the right to discontinue any product at any time and may limit the quantity of products offered to any person, in any geographic region, or jurisdiction, as applicable.
SECTION 3 – ORDERS
By placing an order, you are making an offer to purchase. Plara Hydrogel reserves the right to accept or reject your order for any reason at its sole discretion. Your order is not accepted until Plara Hydrogel confirms its acceptance. Before accepting your order, we must receive and process your payment. Please check your order carefully before placing it, as Plara Hydrogel may not be able to cancel it once accepted. If we do not accept, modify, or cancel an order, we will attempt to notify you by contacting the email address, billing address, and/or phone number provided at the time the order was made. Your purchases are subject to return or exchange only in accordance with our return policy [LINK]. You represent and warrant that the products purchased by you are for personal or household use only and are not intended for commercial resale or export.
SECTION 4 – PRICING AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be specified in the order confirmation email. Unless explicitly stated otherwise, listed prices do not include VAT, shipping costs, handling, customs duties, or import fees. Prices listed in our online stores may differ from prices offered in physical stores, other online stores, or stores operated by third parties. From time to time, we may offer promotions within the Services that may affect the price and which are subject to terms and conditions separate from these Terms. In the event of a conflict between the promotion terms and these Terms, the promotion terms shall prevail. You agree to provide current, complete, and accurate purchase, payment, and account data for all purchases made in our stores. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed. You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) the charges incurred by you will be honored by your credit card company, and (iv) you will pay the charges incurred by you at the posted prices, including shipping and handling costs and any applicable taxes.
SECTION 5 – SHIPPING AND DELIVERY
We are not responsible for delays in shipping and delivery. All delivery dates are estimated and not guaranteed. We are not liable for delays caused by carriers, customs clearance, or events beyond our control. Title and risk of loss pass to you upon delivery of the products to the carrier.
SECTION 6 – INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, texts, displays, images, graphics, product reviews, video and audio materials, as well as their designs, selection, and arrangement, are the property of Plara Hydrogel, its affiliates, or licensors and are protected by US and foreign patents, copyrights, and other intellectual property laws. These Terms permit use of the Services solely for personal and non-commercial purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material contained in the Services without our prior written consent. Except as expressly set forth herein, nothing in these Terms grants or shall be construed as granting any license or other rights to you under any patent, trademark, copyright, or other intellectual property of Plara Hydrogel, Shopify, or any third party.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools which we neither monitor nor have any control or input over. You acknowledge and agree that we provide access to such tools ”as is” and ”as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites. If you decide to leave the Services to access these third-party materials or websites, you do so at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Plara Hydrogel is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchase transactions are made directly with Plara Hydrogel. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sale between you and Plara Hydrogel, including any injuries, damages, or losses resulting from the purchase of Products and services. You hereby expressly release Shopify and Shopify affiliates from all claims, damages, and liabilities arising out of or related to your purchase and transactions with Plara Hydrogel.
SECTION 10 – PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK]. Because the Services are hosted by Shopify, Shopify also collects and processes personal information related to your access to and use of the Services to provide and improve the Services for your benefit.
SECTION 11 – FEEDBACK
If you submit ideas, suggestions, feedback, reviews, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use. You represent that you have all necessary rights to the Feedback and that it does not violate any third-party rights. We are not obligated to keep Feedback confidential or to pay compensation for it.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information in the Services that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.
SECTION 13 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international or domestic regulations, rules, or laws; (d) to infringe upon or violate our intellectual property rights or the rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, or intimidate; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose. We reserve the right to terminate your use of the Services for violating any of the prohibited uses.
SECTION 14 – AGENTS (AI & AUTOMATION)
14.1 This section applies if you use or authorize an "Agent" to access the Services. An "Agent" means software or a service acting autonomously or semi-autonomously (e.g., AI agents). 14.2 No Agent may access the Services unless it identifies itself clearly (Header: Agent/[agent name]) and acts in strict compliance with our requirements. Agents must not mimic human behavior to bypass CAPTCHAs or security measures.
SECTION 15 – TERMINATION
We have the right to terminate this agreement or prevent your access to the Services at our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
SECTION 16 – DISCLAIMER OF WARRANTIES
THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
SECTION 17 – LIMITATION OF LIABILITY
TO THE FULL EXTENT PROVIDED BY LAW, IN NO EVENT SHALL PLARA HYDROGEL, SHOPIFY, OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, REVENUE, OR DATA, ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS.
SECTION 18 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Plara Hydrogel and Shopify from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.
SECTION 19 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms.
SECTION 20 – ENTIRE AGREEMENT
These Terms of Service and any policies posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior agreements.
SECTION 21 – ASSIGNMENT
You may not assign this agreement or any of your rights without our prior written consent. We may assign or delegate these Terms and our rights and obligations without your consent or notice.
SECTION 22 – GOVERNING LAW
These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the jurisdiction in which Plara Hydrogel is headquartered.
SECTION 23 – HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 24 – CHANGES TO TERMS OF SERVICE
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. Your continued use of the Services following the posting of any changes constitutes acceptance of those changes.
SECTION 25 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at plara@plara.eu.
Contact Details: Fayden Sp. z o.o. plara@plara.eu AL. ARMII KRAJOWEJ 10A / 1, 50-541 WROCŁAW, POLAND +48 726745666 Regon: 527167634 NIP: 8992979579